SHIPPING

COUNTRIES

We currently ship to Denmark and Australia. If you are located in another country, please don’t hesitate to reach out! Send us an email at customercare@sanneravn.com, and we will be happy to explore shipping options for you.

DELIVERY

All orders within Denmark will be delivered within 5-8 working days from the day you have placed
your order on our webshop. All orders shipped outside of Denmark will be delivered within 10-15 working days from placed order.

We always pack everything carefully, in order to reduce the risk of possible damage.

In the circumstance of delays caused by the shipping company, Sanne Ravn ApS cannot be held responsible. We kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the shipping company immediately, or no later than two days after receiving it. Then return the purchased items to us. Sanne Ravn ApS is not responsible for any items damaged during transportation.

FAILURE TO COLLECT OR RECEIVE PACKAGE

If you do not collect your package at the designated pick-up point within the collection period, or if you refuse to receive the package when it is delivered to your address, the package will be automatically returned to us, and we will be charged a return shipping fee. This amount will be deducted when the purchase is refunded.

If you have changed your mind about your purchase, it is advisable to receive the package and then return it to us yourself, as the cost for this is significantly lower than the return shipping fee. 

If your package is lost during shipment, please file a claim with the local branch of the shipping company used for the delivery