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RETURNS

RETURNS

Everything you need to know about returning items purchased online.

RETURNS FOR ITEMS PURCHASED ONLINE

If you wish to return your online purchase, you can send the items back to us. At Sanne Ravn ApS, we offer a 14-day full right of withdrawal on online purchases, starting from the day of receipt. 

All items to be exchanged or returned must be unused, undamaged, and in original packaging.

If you wish to cancel your purchase, please contact us via email at customercare@sanneravn.com and provide your order number along with the reason for the return. Please note that the item must be returned at your own expense and sent in proper packaging to:

Sanne Ravn ApS
Ralphs Vænge 41
2950 Vedbæk

Email: customercare@sanneravn.com

Please include a note with your order number, the items being returned, your phone number, and your email address.

EXCHANGES

If you wish to exchange an item for something else, please place a new order through our webshop. This ensures that the new item is in stock and can be delivered quickly, and that your receipt matches what you have purchased.

REFUND OF AMOUNTS PAID

Once we receive the returned item(s), we will refund the amount you paid for the item, provided the item’s value has not been diminished. We will refund the amount to the payment card you used for the purchase. Please note that shipping costs are non-refundable.

DEPRECIATION IN VALUE

You are only liable for any reduction in the value of the items resulting from handling other than what is necessary to determine the items’ nature, properties, and function.

If the item has been used and/or the packaging has been removed, you must pay for the reduction in value. In some cases, the reduction in value can be up to 100% if the item is no longer sellable.

The reduction in value of the used item will be determined based on what Sanne Ravn ApS can obtain for it in a resale. This will be assessed upon receipt of the item. The cost of assessing, photographing, describing, and listing the used item in Sanne Ravn ApS' sales system will be borne by the buyer. Once we have received the item and verified that it meets the conditions for the right of withdrawal, we will transfer the purchase amount, minus the reduction in value, to the payment card used for the purchase within a few days.